Connect your account, then chat with AI to run tools.
Freshchat is a messaging platform that enables businesses to communicate with their customers through chat, providing tools for real-time support and engagement. It is used to enhance customer interactions and improve customer support efficiency.
Opens MCPBundles Studio with this server selected. After sign-in, chat and run tools from the same thread.
Browse all toolsDomain knowledge for Freshchat — workflow patterns, data models, and gotchas for your AI agent.
Freshchat is a messaging platform that enables businesses to communicate with their customers through chat, providing tools for real-time support and engagement. It is used to enhance customer interactions and improve customer support efficiency.
conversation_id before reading transcripts.Universal fetch tool that retrieves ANY Freshchat resource using smart ID routing with colon-separated format. Supports account, users, agents, conver...
Check if a group is currently within business hours. Returns boolean indicating whether the group is within business hours at the current instant. Use...
Submit a CSAT (Customer Satisfaction) rating for a resolved conversation. Use this to record customer feedback and satisfaction scores. Returns CSAT r...
Permanently delete an agent from Freshchat. CAUTION: This is a GDPR-compliant permanent deletion. All agent data will be removed and cannot be recover...
Permanently delete a user from Freshchat. CAUTION: This is a GDPR-compliant permanent deletion. All user data, conversations, and history will be remo...
Request extraction of a Freshchat report. Reports contain raw metrics data for analysis. Returns report_id and link. Use fetch_report to check status ...
Retrieve detailed information for a specific conversation using conversation_id. Ideal for monitoring or analyzing a particular interaction. Returns c...
Get messages from a specific conversation by conversation_id. Use this when you need a message-by-message view of a chat session. Returns message cont...
Get report status and download links for an extracted report. Returns report status (COMPLETED/PENDING/FAILED), time interval, and S3 download links. ...
Retrieve historical dashboard metrics from Freshchat. Returns metrics accurate up to 5 minutes before current time. Supports CSAT metrics, conversatio...
Retrieve real-time instant metrics from Freshchat dashboard. Returns metrics at the current instant (accurate up to real-time). Shows agent presence, ...
Retrieve configuration settings of your Freshchat account. Useful for understanding account-wide configurations and settings. Returns details like acc...
Enumerate all agents available in your Freshchat organization with filtering. Use this to manage agent assignments, monitor availability, or find agen...
List all communication channels (topics) in your Freshchat account with filtering. Use this to configure or modify channel settings, find channels by ...
Access all conversation properties and field definitions in your Freshchat service. Useful for configuring fields or understanding conversation metada...
Retrieve lists of groups within your Freshchat setup. Useful for organizing agents and managing group-specific engagements. Returns group names, IDs, ...
Access a list of roles defined in your Freshchat account. Ideal for role management and permissions review. Returns role names, IDs, descriptions, and...
List users from your Freshchat platform with advanced filtering. REQUIRES at least one filter parameter (the API does not support listing all users). ...
Fetch conversations for a specific user indicated by user_id. Useful for reviewing or managing the user's conversation history. Returns array of conve...
Send a message to a conversation. Supports plain text, rich content (images, files), and interactive elements (quick reply buttons, URL buttons, carou...
Upload a file to Freshchat storage for use as attachments in messages. Returns file_hash, file_name, file_size, content_type, and security status. Use...
Upload an image to Freshchat storage. Returns image URL, thumbnail URL, dimensions (width/height), and content type. Use the image URL in message_part...
Create a new agent or update an existing agent in Freshchat. If id is provided, updates the agent. If id is omitted, creates a new agent (email requir...
Create a new conversation or update an existing conversation in Freshchat. If id is provided, updates conversation (status, assignment, properties). I...
Create a new user or update an existing user in Freshchat. If id is provided, updates the user (partial update - only specified fields are changed). I...
Search across multiple Freshchat resources using a single query. Searches users, conversations, and agents. Returns results with colon-routed IDs for ...
Freshchat is a messaging platform that enables businesses to communicate with their customers through chat, providing tools for real-time support and engagement. It is used to enhance customer interactions and improve customer support efficiency. It provides 26 tools that AI agents can use through the Model Context Protocol (MCP).
Add the MCPBundles server URL to your MCP client configuration (Claude Desktop, Cursor, VS Code, etc.). The URL format is: https://mcp.mcpbundles.com/bundle/freshchat. Authentication is handled automatically.
Freshchat provides 26 tools that can be called by AI agents, along with a SKILL.md that gives your AI agent domain knowledge about when and how to use them.
Freshchat uses API Key. Freshchat requires credentials. Connect via MCPBundles and authentication is handled automatically.
Connect Freshchat to any MCP client in minutes
Model Context Protocol lets AI tools call external capabilities securely through a single URL. This bundle groups tools behind an MCP endpoint that many clients can use.
Skip the manual setup! Use the .mcpb file format for one-click installation. Check the Claude Desktop tab for setup instructions.
Select ChatGPT, Cursor, Claude Code, or another tab for copy-paste config.
More messaging integrations you might like
This server facilitates access to Telegram, allowing users to interact with Telegram's messaging fea...
Beamer is a news and notification platform that allows businesses to communicate updates, announceme...
CarbonVoice is an AI-powered voice synthesis platform that creates natural-sounding speech from text...
This server offers email validation tools to ensure that email addresses are accurate and deliverabl...
Google Chat API for listing spaces and sending messages.
Infobip offers a full-featured platform for omnichannel communication, enabling businesses to manage...