Customer Relation

Help Scout MCP Server

Connect your account, then chat with AI to run tools.

Help Scout is a customer service platform that provides businesses with tools for managing customer support through email and live chat. Use it to streamline customer interactions and improve response times.

11 tools
Agent guide included
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AI Skill
SKILL.md

Domain knowledge for Help Scout — workflow patterns, data models, and gotchas for your AI agent.

Help Scout

Help Scout is a customer service platform for email and live chat support. Manage customer interactions and improve response times.

Data Model

  • Conversations — support tickets spanning email/chat with customer context.
  • Supporting directories — customers, inboxes, tags, teams, users, and automation workflows.
  • Conversation internals — message threads, inbox-scoped custom fields, and mailbox folders.
  • Team rosters — membership lists keyed by team id.

Gotchas

  • Capture conversation_id, inbox_id, and team_id from directory or thread listing responses before nested reads.

Tools in this Server (11)

Help Scout Fetch Team Members

Retrieve a list of team members associated with a specific team ID. Use this when you need to view or manage details of customer support personnel ass...

Help Scout List Conversations

Retrieve and manage a list of all customer conversations in your Help Scout account. Use this tool to oversee ongoing chats and emails sorted by statu...

Help Scout List Conversation Threads

Access all threads within a specific conversation by using the conversation's ID. This tool is helpful for reviewing past interactions between your te...

Help Scout List Customers

Get a full list of all customers stored in your Help Scout account. Use this to access detailed profiles for communication or marketing purposes. It r...

Help Scout List Inbox Custom Fields

Retrieve a list of custom fields configured for a specific inbox. This is useful for personalizing customer service interactions. It returns a list of...

Help Scout List Inboxes

List all mailboxes set up in your Help Scout account to better organize incoming customer support emails. Use this tool to manage mailbox settings and...

Help Scout List Inbox Folders

Access all custom folders within a specified mailbox. Use this tool to organize emails and enhance your workflow. It requires the 'inbox_id' parameter...

Help Scout List Tags

Quickly access all tags used within your Help Scout account for categorizing and searching through conversations. Use this tool to ensure consistent t...

Help Scout List Teams

List all teams configured in your Help Scout account, facilitating management of team collaboration and assignments. Utilize this tool when organizing...

Help Scout List Users

List all users within your Help Scout account to manage team assignments and permissions. Use this when needing to review or modify user access. It re...

Help Scout List Workflows

Retrieve all automated workflows set up to streamline customer support operations. Use this tool to review or modify existing workflows. It returns a ...

Frequently Asked Questions

What is the Help Scout MCP server?

Help Scout is a customer service platform that provides businesses with tools for managing customer support through email and live chat. Use it to streamline customer interactions and improve response times. It provides 11 tools that AI agents can use through the Model Context Protocol (MCP).

How do I connect Help Scout to my AI agent?

Add the MCPBundles server URL to your MCP client configuration (Claude Desktop, Cursor, VS Code, etc.). The URL format is: https://mcp.mcpbundles.com/bundle/help-scout. Authentication is handled automatically.

How many tools does Help Scout provide?

Help Scout provides 11 tools that can be called by AI agents, along with a SKILL.md that gives your AI agent domain knowledge about when and how to use them.

What authentication does Help Scout require?

Help Scout uses One-click sign in. Help Scout requires credentials. Connect via MCPBundles and authentication is handled automatically.

Setup Instructions

Connect Help Scout to any MCP client in minutes

https://mcp.mcpbundles.com/bundle/help-scout

What is MCP?

Model Context Protocol lets AI tools call external capabilities securely through a single URL. This bundle groups tools behind an MCP endpoint that many clients can use.

Use this bundle in 3 steps

  1. Copy the MCP URL above
  2. Open your AI tool and add a new MCP/connector
  3. Paste the URL and follow any auth prompts

Claude Desktop Users

Skip the manual setup! Use the .mcpb file format for one-click installation. Check the Claude Desktop tab for setup instructions.

Pick your tool tab for exact steps

Select ChatGPT, Cursor, Claude Code, or another tab for copy-paste config.

Ready to use Help Scout?

Sign in to connect your credentials and start running tools from the chat.

Help Scout MCP Server & Skill — 11 Tools